- Item Type: Pet Clothes
- Materials: Fleece, Cotton
- Features: Warm, Hooded
- Quantity: 1 pc.
Products
support@thecatsathome.co.za
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cats In Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.catsinstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Feedback (17)
Feedback Rating for This Product
| Positive (100%) | 5 Stars (11) |
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4 Stars (6) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews |
|---|---|
Customer  |
27 May 2017 01:09 Nice blouse. a little bit was the smell. the only negative is that in the neck a little too tight, but if the buttons of undo the rules. and the tail is glued crookedly. 
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S****y S. |
24 May 2017 02:59 Received. ordinary unremarkable одёжка. size medium |
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R***********6 R. |
24 May 2017 02:57 M size was small barely buttoned 
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E*****i L. |
19 May 2017 02:51 S is very small, the rest I xs as there Koshak pull them. only подросшего kitten suitable |
J***s L.  |
19 May 2017 02:39 A little bit small for a 4 month old kitten. 
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A*******a K. |
15 May 2017 02:39 Very happy. tepid suit, no smell, threads do not stick out. I recommend!! 
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E*******a E. |
15 May 2017 02:32 On a six-month kitten is too big, although I have rather big) 
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S******a S. |
15 May 2017 02:20 I ordered exactly the right size. одёжка was too big. not too, but the cat is ok it smudges 
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P***a T. |
15 May 2017 02:09 Good clothes, beautiful. |
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L***v B. |
9 May 2017 02:40 Suit накошку weight kg small it only for kittens 6 months |
E***n A.  |
9 May 2017 02:32 Good store, responsive. Recommended. |
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E*****y T. |
6 May 2017 12:05 The goods did not come the store returned the money 
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S*****v A. |
2 May 2017 15:00 Unfortunately, the goods did not come. but the money was returned. |
C******a D.  |
2 May 2017 03:40 Great negociation! Mini yorkshire looks gorgeou! Tks so much! |
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Customer |
2 May 2017 03:23 Product class but with the size nakosyachili, what was sent nalezet except on a kitten ( |
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V******a G. |
2 May 2017 03:18 A great suit, everyone liked!!! although the tail fell off immediately sew))) |
L***a P.  |
28 Apr 2017 12:06 The size m Is very Little my cat still Is small and remain just, the material is ok, Is a good figment To its price. the Shipping very fast. 
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